It was our first day of vacation for the week of Thanksgiving and our hydraulic jacks would not retract and our slides would not come out. We called several places and left messages but did not get a returned call. We found RVRescuE and left a message and within 10 minutes we received a returned call.
Although he was not able to come to our location physically because he was on his way to another service call, he assessed my situation over the phone. He asked for various pictures so he and I could do a walk through together regarding the slides and hydraulic jacks.
As a result of his diligence and excellent customer service, he was able to guide me through the process to resolve my problem. He was patient and determined not to leave me hanging.
May God continue to bless his him, his business and family.
Jackie, from Columbia, SC
Just a quick note to thank you for the great service we received at Myrtle Beach State Park on Saturday November 18 2017. We did not have any hot water and called Campers Inn they couldn’ t get to us until Monday the 20th. We went for a walk after making the call and saw your Hummer at another campsite as the men were leaving and I said “I could sure use you” I told them my situation and they came right over to our site and had it fixed and running in no time. Very polite, knew exactly what to check, and made our day a whole lot better. Thank you again!!!
Camping at Myrtle Beach and yesterday our air conditioning went out. Camping World (we bought it from them in Virginia) could not send someone for 4-5 days. cue and they came in 1 1/2 hours and replaced our whole unit. They got it all authorized through insurance extended warranty and all I paid was a $65 service call and my $100 deductible. They were courteous, and prompt and provided me with warranty info about the new unit. In 35 minutes my unit was replaced and now I am cool and hoping to enjoy the remaining days of our vacation here. HIGHLY recommend!!!! Thanks.
Tim is the Best! Reasonably priced and he comes to you – no having to drive to a shop where you would spend more $$. He knows Rvs and can fix anything
RV Rescue especially Tim were top notch. I was 10 hours away from home (Solomons island, Maryland) without a travel trailer attached. But in actuality it ended up being 20 hours with the wife, three kids, one teenage girl and twin 11 year old boys. It was a very stress free ride to Myrtle beach (insert sarcasm). So needless to say when we finally arrived to the Pirateland campground and realized that one one side of our slide out was moving on our travel trailer that we bought 4 months earlier and this was our first trip. I took to the campground staff and they highly recommended RV Rescue. He was there within minutes of me calling on a weekend afternoon. Diagnosed it to a bad #1 motor on the slide. He set up the trailer to a configuration where we could sleep until he could get the motor from a local vendors not Monday. I had to attend my daughters nationals softball tournament all day. I had left the trailer unlocked for him Monday morning, he replaced the motor, and left me a text stating that he was finished, and we could square away the bill later that day. Talk about understanding that family comes first. I wish I could take him to Maryland with me. Prices from lippert were outrageous without install, let me say removal, diagnosis, install plus parts and labor under $400. I think I got a great deal. I would highly recommend him to anyone in the myrtle beach area
“Work hard and be humble”
Thank you for coming out late last night and getting the a/c working for my wife and daughter. Its great knowing there is somebody I can count on when I’m not able to be around. We will only use RV Rescue from now on.
I just wanted to let you know your staff was extremely polite and professional handling our camper needs. We had an infant sleeping and they were sensitive to that and worked quietly and quickly. Thanks again for doing a great job as usual.
I called several places for service and had no luck, finally one of the security guards at the campground gave me RV Rescue’s card, I called him and he was here in 15 minutes found my problem immediately and didn’t even charge me because it was just a tripped breaker. We needed him again a couple days later with a water leak at our shower, he promptly came and fixed our camper for a very fair price. We will only use RV Rescue when we are in Myrtle Beach,sc
Thank you for coming late at night when it was raining to get our A/C working. Great service even at 11:30pm.
After 3 different companies tried to fix my electrical problems wasting more then 4 days of my camping trip, Thank you Tim for not only finding the problem but fixing it quickly. Your knowledge and professionalism has made a lifetime customer for me and my family. Thanks again for everything.
Thank you for servicing my RV before we got in town on our vacation, had it not been for your attention to detail and thorough inspection our vacation would have been ruined. The new roof you put on looks great and the A/C works great. i don’t know of any other company that would do that kind of work on site but you made the whole process go very smooth from the first conversation to the pictures throughout the repair for our files and meeting with our insurance agent. You have a great business and I look forward to seeing you next year.
Thank you RV Rescue for your service to my mothers camper today, I don’t know what we would have done. Nobody answered or even to this point has returned our calls. It is very tough not being able to take care of your mother when she is in need, she said you treated her like she was your mother and calmed her down and made her feel comfortable before you even worked on the camper. You have a great business and I wish you great success!
We clipped a tree while in route to Myrtle Beach and tore the roof on our camper, we called RV Rescue based on a friends recommendation. Your guy met us as we were checking into the campground, took pictures of the roof and emailed to our insurance agent before patching the roof. 3 days later came out and replaced our entire roof while we were on the beach for the day. I didn’t even know that this was possible. We didn’t lose a day of our vacation and got everything fixed. We highly recommend RV Rescue!
Went the extra mile to obtain a part in a timely manner and did not charge me extra. Kept me updated by phone through out the repair process. Would definitely recommend Tim!!
Super quick to respond to my problem…First Class ! Will use again and recommend them any chance I get !
Tim showed up after normal business hours with parts in hand to make sure we could enjoy our vacation. Thanks for taking great care of our camper!
Tim you are awesome. Always quick and honest… Thanks buddy
“Been a pleasure doing business with a honest and fair company. I would recommend RV Rescue to anyone needing service on a RV.”
Hi Tim –
I just wanted to Thank You for installing the washer/dryer unit last week. We really love it and it’s working great.
Tracey’s uses it just about every day, makes you wonder how we did without it in the past.
Appreciate your flexibility and working with us to get in.
Sam and Tracey